Find answers to common questions about ordering, artwork, delivery, and more. Can't find what you need? Get in touch.
There's no minimum! You can order from just 1 item. Whether it's a single T-Shirt or 500 hoodies, we've got you covered.
We accept most major credit and debit cards. Payment is processed securely through Square — we never store your card details.
Absolutely! The more you order, the more you save. Contact us with your quantities and we'll send a custom quote.
If your order hasn't gone into production yet, we'll do our best to accommodate changes or cancellations. Once printing has started, changes aren't possible as the process is permanent. Contact us as soon as possible.
We accept PDF, AI, EPS, SVG, PNG (300dpi+), JPG, PSD, and TIFF. Vector formats (AI, EPS, SVG) give the best results for print.
Not at all! Our online designer is built for everyone. Upload images, add text, choose fonts and colours — and preview your design in real time before ordering.
Yes. Every piece of artwork is manually reviewed for resolution, colour accuracy, and placement before production. We'll contact you if we spot any issues.
Yes! We send a digital proof for approval before production begins. You can request changes until you're happy with the design.
You must own the copyright or have written permission to use any artwork you submit. We cannot print copyrighted material (e.g. Disney, Marvel characters, brand logos) without proof of permission. Orders with unauthorised artwork will be cancelled. See our Terms & Conditions for full details.
We use DTG (Direct-to-Garment), DTF (Direct-to-Film), UV printing for stickers, and professional embroidery. We choose the best method for your product to ensure the highest quality finish.
With proper care (wash at 40°C, hang dry, no tumble dryer), our prints last the lifetime of the garment. We wear what we sell and stand by the durability.
If there's a production error on our part — wrong placement, colour mismatch, or garment defect — we'll replace the item free of charge. Contact us with photos within 14 days. See our Quality Guarantee for full details.
Standard turnaround is 5–7 working days from final artwork approval. This includes production and shipping. Some items may take an extra day or two if they need to be ordered from our suppliers.
We use Royal Mail and EVRi for shipping. You can choose your preferred carrier during checkout.
Orders placed after 1pm on Friday and over the weekend (Saturday & Sunday) will be processed on the following Monday. Please take this into consideration when placing your order.
Currently we primarily ship within the UK. If you need international shipping, contact us and we'll see what we can arrange.
As all products are custom-made to your specification, we cannot accept returns or refunds for personalised items. Once printed, the design is permanent and the product cannot be resold.
If there's a production fault (e.g. we printed the artwork in the wrong place), we'll replace it free of charge. However, if you approved the final artwork and the error was in your design, we can't be held liable. It's your responsibility to check all artwork before submitting.
Wash at up to 40°C on a normal cycle. Turn the garment inside out before washing to protect the print. Hang dry on a hanger or clothesline — do NOT tumble dry as this will cause the artwork to peel.
Yes, but never iron directly on the decoration. Turn the garment inside out and iron on a low temperature. Avoid using bleach, harsh chemicals, or dry cleaning.